ABSTRACT
• Assess the reliability of an online food delivery system as a performance index. • Investigate with non-integer multiple orders, time, and space limitations. • Construct a multistate online food delivery network as its gig economy. • Determine minimal capacity vectors without knowing minimal paths in advance. • Conduct sensitivity analysis for more managerial insights on the MOFN. In recent years, especially during the outbreak of COVID-19, there have witnessed the emergence of online food delivery (OFD) services that allow customers to place orders via Internet-connected devices to obtain door-to-door delivered meals. In this service, on-time delivery to the right customer with high-quality fresh meals is deemed the primary factor. This paper investigates the reliability of OFD through its ability to meet customer needs in a specific context. During the delivery process, the courier receives the food at the store, packs it into a delivery box, and then delivers it to the customer. Note that, the delivery boxes are limited in space. Customers prefer having their orders delivered within a given time threshold. Thus, reliability is defined as the probability to complete non-integer and multiple orders under a limited time and space. Besides, the OFD system belongs to the gig economy, which allows couriers to select their shifts and working regions. Hence, the capacity of each region, which indicates the number of available couriers, is regarded as multistate. We, thus, construct the OFD system as a multistate online food delivery network (MOFN). Under the limitation of time and space, all feasible minimal capacity vectors are determined to compute the reliability. With the proposed investigation, managers can understand their MOFN's ability to meet specific customer demands. Accordingly, they can make appropriate adjustments for better performance. [ABSTRACT FROM AUTHOR] Copyright of Expert Systems with Applications is the property of Pergamon Press - An Imprint of Elsevier Science and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
ABSTRACT
• Assess the reliability of an online food delivery system as a performance index. • Investigate with non-integer multiple orders, time, and space limitations. • Construct a multistate online food delivery network as its gig economy. • Determine minimal capacity vectors without knowing minimal paths in advance. • Conduct sensitivity analysis for more managerial insights on the MOFN. In recent years, especially during the outbreak of COVID-19, there have witnessed the emergence of online food delivery (OFD) services that allow customers to place orders via Internet-connected devices to obtain door-to-door delivered meals. In this service, on-time delivery to the right customer with high-quality fresh meals is deemed the primary factor. This paper investigates the reliability of OFD through its ability to meet customer needs in a specific context. During the delivery process, the courier receives the food at the store, packs it into a delivery box, and then delivers it to the customer. Note that, the delivery boxes are limited in space. Customers prefer having their orders delivered within a given time threshold. Thus, reliability is defined as the probability to complete non-integer and multiple orders under a limited time and space. Besides, the OFD system belongs to the gig economy, which allows couriers to select their shifts and working regions. Hence, the capacity of each region, which indicates the number of available couriers, is regarded as multistate. We, thus, construct the OFD system as a multistate online food delivery network (MOFN). Under the limitation of time and space, all feasible minimal capacity vectors are determined to compute the reliability. With the proposed investigation, managers can understand their MOFN's ability to meet specific customer demands. Accordingly, they can make appropriate adjustments for better performance. [ FROM AUTHOR]
ABSTRACT
In recent years, especially during the outbreak of COVID-19, there have witnessed the emergence of online food delivery (OFD) services that allow customers to place orders via Internet-connected devices to obtain door-to-door delivered meals. In this service, on-time delivery to the right customer with high-quality fresh meals is deemed the primary factor. This paper investigates the reliability of OFD through its ability to meet customer needs in a specific context. During the delivery process, the courier receives the food at the store, packs it into a delivery box, and then delivers it to the customer. Note that, the delivery boxes are limited in space. Customers prefer having their orders delivered within a given time threshold. Thus, reliability is defined as the probability to complete non-integer and multiple orders under a limited time and space. Besides, the OFD system belongs to the gig economy, which allows couriers to select their shifts and working regions. Hence, the capacity of each region, which indicates the number of available couriers, is regarded as multistate. We, thus, construct the OFD system as a multistate online food delivery network (MOFN). Under the limitation of time and space, all feasible minimal capacity vectors are determined to compute the reliability. With the proposed investigation, managers can understand their MOFN’s ability to meet specific customer demands. Accordingly, they can make appropriate adjustments for better performance.